What has happened to good old fashioned Customer Service ?? You know, when companies valued your business ?? When sales people, clerks, service representatives went out of their way to make sure the customer was happy ??
Does anybody remember this time ??
When was the last time you received GOOD customer service ???
Can’t remember, can you ??
When was the last time you received POOR customer service ??
I thought so !!! You can probably recall very vividly of the lack of customer service you received, right ?
I am not ashamed to admit that I can remember when store employees called you by name if you were a regular customer, they’d ask how you’ve been, ask about your family………..this type of service is now NON-EXISTENT.
If you speak with a human being when calling customer service, Congratulations !! Nowadays, you are greeted by an auto attendant, you are then asked 100 questions and provided with 200 options, such as
- Press 1 for this
- Press 2 for that
By the time I listen to all the options, I forgot why I called !!
Don’t these companies know that it is the customer who is responsible for their paycheck ?? That’s right, without a customer, you wouldn’t have a job !!! So, think twice before you speak rudely to me……..or rush me off the phone because your company policy mandates that you have to take a certain number of calls per hour – you should be grateful the customer is taking the time to dial the phone !!
Another thing, doesn’t the company realize that the customer has a choice ?? For example, I can buy a dozen eggs, for example, in just about any grocery store, as well as the Larger retail stores that sell groceries, or the “Quickie Mart” on the corner that also happens to be a gas station.
Let’s face it, eggs are eggs……prices may vary, that is certainly true, but, a smile on the face of the cashier at the checkout counter is priceless !! It might even make the difference in whether I will shop at that store again……
Please explain to me why most people settle for poor customer service ?? If you should dare to ask for assistance, the clerk will roll her eyes, or immediately tell you what he or she can’t help you with, and pass you off to another representative, frustrating the customer even more – having to tell their story AGAIN.
I DIDN’T ASK WHAT YOU COULDN’T DO…..I asked what you could do.
In addition to the high cost of gas, I am not surprised that a majority of customers shop online. It’s as simple as:
- Select your item + put it in your cart
- Complete your shipping and payment information
- Submit your order.
As a Powerseller on eBay, I make it my priority to make my customer #1 – after all, my customer really is responsible for my paycheck + I will do whatever it takes to make the online shopping experience for my customer one that they will remember + will make them a repeat customer !!!
I pride myself in shipping items within 24 hours of purchase and I am in constant communication with my customer – I send a Payment Received Notification + a Shipping Notification with delivery confirmation via email.
I also send a personal note to Thank my customer for their business – attached is a small token of my appreciation that contains my eBay user ID – my website and my phone #
Return customers are the most valuable !!!
Please post comments or feel free to email me ebaytradingassistance@gmail.com
If you live in Fairfield County (Connecticut) I am an eBay Trading Assistant + I’d be happy to list and sell your items for you on eBay.
Or, if you’d like to learn how to learn how to sell on eBay yourself, I am an Education Specialist trained by eBay
